Questions & Answers
When will my order be shipped?
All hats are hand-made by me. It takes 1-4 business days to make the order. If I have a lot of orders it may take another day. Then I mail it USPS First Class which takes about 2-5 days. This is the latest day it will ship, but I usually get them out sooner. Priority Mail is available, please see below.
Custom and personalized orders
Yes I can personalize or custom make hats. Please email me prior to ordering so I can create a listing for your hat. There is no up-charge for custom sizes, however I do charge $10 per line of embroidery. Sorry, custom items are not returnable.
Sizes are average or one size fits most. Please email me for special sizes availability before ordering. Hat dimensions are in the description section of each listing.
Machine or hand wash cold, mild detergent, tumble dry low. Drip dry best. No bleach. Warm iron.
Do you accept returns or exchanges?
We do not accept returns or exchanges, however, if there is a problem with your order, please contact us at email@example.com, and we will do our best to make it right.
Can I send you fabric to make custom hats?
Yes. Please make sure the fabric is at least 42 inches wide, NOT a stretchy knit, and send 3/4 yard for each women’s hat and 1/2 yard for each men’s hat to:
3805 Cheetham Hill Blvd
Loxahatchee, Florida 33470
Once received, I will email you with a link for purchase. Men’s hats vary in price from $19.95 to $21.95 to construct depending on the style chosen. Women’s hats are $25.95 each to make. Plus shipping for all.
Please let me know if you would like me to return the balance of the fabric so that I can add return shipping charges to your order.
What if I don’t see my team?
I keep over 300 prints in stock. If you do not see your team I do not carry it. This is probably because I do not get a lot of requests for it. You may purchase your own fabric and send it directly to me. Etsy.com shops have quite a variety of fabrics. Please see previous question for directions.
Do you offer shipping upgrades?
Yes, please let me know you want Priority Mail before ordering so I can adjust the shipping charges. Please note that I still need 1-2 business days to make the order, then it is shipped.
What is the difference between a Cuffed and Un-cuffed hat?
The cuffed hat is longer all around so that it can be turned up forming a cuff. It also acts as a 4 layer cotton sweat band. They both have the same fabric inside so that the good side shows when turned up. Cuffed hats are mailed flat so that you can turn it up to fit your head