Questions & Answers

When will my order be shipped?

All hats are hand-made by me. It takes 1-5 business days to make the order. Then I mail it USPS First Class which takes about 2-5 days. This is the latest day it will ship, but I usually get them out sooner.

Custom and personalized orders

Yes I can personalize or custom make hats. Please email me prior to ordering so I can create a listing for your hat. There is no up-charge for custom sizes, however I do charge $10 per line of embroidery. Sorry, custom items are not returnable.

Sizing details

Sizes are average or one size fits most. Please convo me for special sizes availability before ordering. Hat dimensions are in the description section of each listing.

Care instructions

Machine or hand wash cold, mild detergent, tumble dry low. Drip dry best. No bleach. Warm iron.

How do I return an item?

Please email us for an RMA number. Please make sure the hat is in brand new condition. It must not have been worn, altered, laundered, or soiled. If we determine that the hat is not in sellable condition, it will not be refunded and will be discarded as I cannot resell used hats.

Send to:

Crazy Caps
3805 Cheetham Hill Blvd 
Loxahatchee, Florida 33470

Can I send you fabric to make custom hats?

Yes. Please make sure the fabric is at least 42 inches wide, NOT a stretchy knit, and send 3/4 yard for each women’s hat and 1/2 yard for each men’s hat to:
Crazy Caps
3805 Cheetham Hill Blvd 
Loxahatchee, Florida 33470

Once received, I will email you with a link for purchase. Men’s hats vary in price from $19.95 to $21.95 to construct depending on the style chosen. Women’s hats are $25.95 each to make. Plus shipping for all.

Please let me know if you would like me to return the balance of the fabric so that I can add return shipping charges to your order.

What if I don’t see my team?

I keep over 300 prints in stock. If you do not see your team I do not carry it. This is probably because I do not get a lot of orders for it. You may purchase your own fabric and send it directly to me. Etsy.com shops have quite a variety of fabrics. Please see previous question for directions.

Do you offer shipping upgrades?

Yes, please let me know you want Priority Mail before ordering so I can adjust the shipping charges. Please note that I still need 1-2 business days to make the order, then it is shipped.

What is the difference between a Cuffed and Un-cuffed hat?

The cuffed hat is longer all around so that it can be turned up forming a cuff. It also acts as a 4 layer cotton sweat band. They both have the same fabric inside so that the good side shows when turned up. Cuffed hats are mailed flat so that you can turn it up to fit your head